ARTICLE 1 – Scope
These General Terms and Conditions of Sale (the “Terms and Conditions”) apply, without restriction or reservation, to all purchases of services available on our website.
The main characteristics of the Services are presented on the website https://amplifeo.com.
The Client must read them before placing any order. The choice and purchase of a Service are the Client’s sole responsibility.
These Terms and Conditions are accessible at any time on the website https://amplifeo.com and shall prevail over any other document.
The Client declares that they have read and accepted these Terms and Conditions by checking the box provided for this purpose before initiating the online ordering process on the website https://amplifeo.com.
Unless proven otherwise, the data recorded in the Provider’s computer system shall constitute proof of all transactions concluded with the Client.
The Provider’s contact details are as follows:
Amplifeo, SARL
Share capital of 3000 euros
Registered with the Strasbourg RCS under number 92150177100031
32 allée de la Robertsau 67000 Strasbourg
email: contact@amplifeo.com
telephone: 03 68 38 91 60
Customs duties or other local taxes, import duties or government taxes may be payable. They shall be borne by and remain the sole responsibility of the Client.
ARTICLE 2 – Prices
The Services are provided at the prices in effect shown on the website https://amplifeo.com when the Provider records the order.
Prices are expressed in euros, excluding tax. VAT may or may not apply depending on the Client’s status and country.
The prices take into account any discounts that may be granted by the Provider on the website https://amplifeo.com.
These prices are firm and non-revisable during their period of validity, but the Provider reserves the right to modify prices at any time outside that period.
The amount payable by the Client corresponds to the total purchase amount, including these costs.
An invoice is issued by the Provider and given to the Client when the ordered Services are provided.
ARTICLE 3 – Orders
The Client must select the Services they wish to order on the website https://amplifeo.com, then enter their contact details or log in to their customer account. Once the information has been validated, the order shall be considered final and the Client shall be required to pay in accordance with the applicable terms.
The sale shall be considered valid only after full payment of the price. The Client must check the accuracy of the order and immediately report any error.
Any order placed on the website https://amplifeo.com constitutes the formation of a distance contract between the Client and the Provider.
Once the order has been paid for, and for certain services, the Client will be required to complete a mandatory instruction form, which will trigger fulfillment of the order within the timeframes indicated for each service.
The Provider reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to payment for a previous order.
The Client may track the progress of their order on the website.
ARTICLE 4 – Payment Terms
The price is paid using a secure payment method, according to the following terms:
- payment by bank card
- payment by PayPal
The Client must pay the price in full and in cash on the day the order is placed.
Payment data is exchanged in encrypted form using the protocol defined by the approved payment service provider handling banking transactions carried out on the website https://amplifeo.com.
Payments made by the Client shall be considered final only after the Provider has actually received the amounts due.
The Provider shall not be required to provide the Services ordered by the Client if the Client has not paid the full price under the conditions stated above.
For services offered on our website as subscriptions, renewal is automatic, without any action required on your part, before the 05th of each month. The Client may cancel their plan at any time, without notice, directly from their customer account under the “Subscription” section. Cancellation will therefore take effect immediately, and no future renewal will be processed.
ARTICLE 5 – Provision of Services
The Services ordered by the Client shall be provided online.
Those Services shall be provided within the timeframe indicated for each service, starting from final validation of the Client’s order, after receipt and validation of the order instructions, under the conditions set out in these Terms and Conditions and at the address provided by the Client when placing the order on the website https://amplifeo.com .
The Provider undertakes to use its best efforts to provide the Services ordered by the Client, under a best-efforts obligation and within the timeframes specified above.
If the ordered Services have not been provided within 30 days after the indicative provision date, for any reason other than force majeure or the Client’s actions, the sale of the Services may be terminated at the Client’s written request under the conditions set out in Articles L 216-2, L 216-3 and L241-4 of the French Consumer Code. The amounts paid by the Client shall then be refunded no later than fourteen days after the date on which the contract is terminated, excluding any compensation or deduction.
In the event of a specific request from the Client concerning the conditions for providing the Services, duly accepted in writing by the Provider, the related costs shall be invoiced separately at a later date.
In the absence of reservations or complaints expressly made by the Client upon receipt of the Services, the Services shall be deemed to conform to the order in terms of quantity and quality.
The Client shall have 3 business days from the provision of the Services to request revisions.
No complaint or revision request may be validly accepted if the Client fails to comply with these formalities and deadlines.
ARTICLE 6 – Digital Printing Products / Signs and Signage
Products ordered by the Client shall be delivered in mainland France and Europe. For delivery to the rest of the world, please contact customer service.
Deliveries are made within 5 to 15 business days in Europe and the rest of the world, to the address provided by the Client when placing the order on the website.
Delivery consists of transferring physical possession or control of the Product to the Client. Except in special cases or where one or more Products are unavailable, the Products ordered shall be delivered in a single shipment.
Our team undertakes to use its best efforts to deliver the products ordered by the Client within the timeframes specified above.
In the event of a specific request from the Client concerning the packaging or transport conditions for the ordered products, duly accepted in writing by the Seller, the related costs shall be invoiced separately on the basis of a quotation previously accepted in writing by the Client.
If a product that does not correspond to the order is received, the buyer must report any problem within 7 days of receiving the parcel.
It is important to note that all items are designed and personalized according to each client’s specifications. If the order was produced in accordance with the client’s instructions and validated via the online store, Amplifeo cannot issue a refund or accept a cancellation request from the client.
ARTICLE 7 – Right of Withdrawal
Given the nature of the Services and Products provided, orders placed by the Client do not benefit from a right of withdrawal.
In accordance with Articles L.221-28(1) and (13) of the French Consumer Code, the Client expressly waives any right of withdrawal : “The right of withdrawal may not be exercised for contracts: (…) 13° For the supply of digital content not provided on a physical medium, where performance has begun after the consumer’s prior express consent and express waiver of their right of withdrawal.”
In accordance with Article L.121-20-2(3) of the French Consumer Code, the right of withdrawal may not be exercised for goods made to the client’s specifications or clearly personalized. Consequently, under Article L.121-20 of the French Consumer Code, the right of withdrawal may be exercised only for non-personalized products sold on this website.
The contract is therefore definitively concluded as soon as the Client places the order in accordance with the procedures set out in these Terms and Conditions.
ARTICLE 8 – Provider’s Liability – Warranties
In accordance with applicable legal provisions and at no additional cost, the Provider warrants that the Client is protected against any lack of conformity or hidden defect resulting from a defect in the design or performance of the Services ordered, under the following conditions and procedures:
Provisions relating to legal warranties
Article L217-4 of the French Consumer Code
“The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made the seller’s responsibility by the contract or was carried out under the seller’s responsibility.”
Article L217-5 of the French Consumer Code
“Goods conform to the contract:
1° If they are fit for the purpose usually expected of similar goods and, where applicable:
– if they correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
– if they possess the qualities that a buyer may legitimately expect in view of the public statements made by the seller, producer or representative, particularly in advertising or labeling;
2° Or if they possess the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller.”
Article L217-12 of the French Consumer Code
“An action resulting from a lack of conformity shall be time-barred two years from delivery of the goods.”
Article L217-16 of the French Consumer Code.
“Where the buyer requests the seller, during the commercial warranty period granted upon the acquisition or repair of movable property, to restore the property to working order under the warranty, any period of immobilization of at least seven days shall be added to the remaining warranty period. This period runs from the date of the buyer’s request for intervention or from the date on which the property in question is made available for repair, if this occurs after the request for intervention.”
To exercise their rights, the Client must inform the Provider in writing by email of the existence of the defects or lack of conformity.
The Provider shall remedy or arrange for the remedy of services deemed defective, insofar as possible, as soon as possible and no later than 30 days days after the Provider has identified the defect.
The Provider shall not be held liable or in breach for any delay or failure to perform resulting from force majeure as ordinarily recognized by French case law.
The Services provided through the Provider’s website https://amplifeo.com comply with the regulations in force in France. The Provider shall not be held liable for failure to comply with the laws of the country in which the Services are provided; it is the Client’s responsibility, as the sole party responsible for choosing the requested Services, to verify such compliance.
ARTICLE 9 – Personal Data
The Client is informed that the collection of their personal data is necessary for the sale, performance and delivery of the Services entrusted to the Provider. This personal data is collected solely for the performance of the service contract.
9.1 Collection of Personal Data
The personal data collected on the website https://amplifeo.com is as follows:
Account Opening
When creating a Client / user account:
Last name, first name, postal address, telephone number and email address.
Payment
For payment of the Services offered on the website https://amplifeo.com, the website records financial data relating to the Client / user’s bank account or credit card.
9.2 Recipients of Personal Data
Personal data is reserved for the exclusive use of the Provider and its employees.
The data controller is the Provider, within the meaning of the French Data Protection Act and, from 25 May 2018, Regulation 2016/679 on the protection of personal data.
9.3 Restriction of Processing
Unless the Client gives their express consent, their personal data is not used for advertising or marketing purposes.
9.4 Data Retention Period
The Provider shall retain the data collected in this manner for a period of 5 years, covering the applicable limitation period for contractual civil liability.
9.5 Security and Confidentiality
The Provider implements organizational, technical, software and physical security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Provider cannot guarantee the security of information transmitted or stored on the Internet.
9.6 Exercising the Rights of Clients and Users
Under applicable personal data regulations, Clients and users of the website https://amplifeo.com have the following rights:
- They may update or delete the data concerning them as follows:
By contacting us at: contact@amplifeo.com..
- They may delete their account by writing to the email address indicated in Article 9.3, “Data Controller”
- They may exercise their right of access to learn which personal data concerning them is held by writing to the address indicated in Article 9.3, “Data Controller”
- If the personal data held by the Provider is inaccurate, they may request that the information be updated by writing to the address indicated in Article 9.3, “Data Controller”
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3, “Data Controller”
- They may also request the portability of the data held by the Provider to another provider
- Finally, they may object to the processing of their data by the Provider
These rights, provided that they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller, whose contact details are provided above.
The Data Controller must respond within a maximum period of one month.
If the Client’s request is refused, the refusal must be justified.
The Client is informed that, in the event of a refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or bring the matter before a court.
The Client may be asked to check a box consenting to receive informational and advertising emails from the Provider. They may withdraw their consent at any time by contacting the Provider using the details above or by following the unsubscribe link.
ARTICLE 10 – Intellectual Property
The content of the website https://amplifeo.com is owned by the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.
ARTICLE 11 – Applicable Law – Language
These Terms and Conditions and the transactions arising from them are governed by and subject to French law.
These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 12 – Disputes
For any complaint, please contact customer service at the Provider’s email address indicated in ARTICLE 1 of these Terms and Conditions.
The Client is informed that they may, in any event, pursue conventional mediation through existing sector-specific mediation bodies or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
All disputes arising from purchase and sale transactions concluded under these Terms and Conditions that have not been settled amicably between the Seller or through mediation shall be submitted to the competent courts under ordinary law.
Updated on 21/12/2023.